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FAQs

How much does shipping cost?

Free Shipping for all US customers.
There is a $4.95 shipping cost for International customers applied in the near future.  

How long does it take to ship?

We ship 2-5 days after purchase. Please allow for 14-21 days for product to arrive.

How do I track my shipment? 

Once orders are fulfilled and shipped out, we will send you an email with tracking number that will allow you to see when the product will arrive. We typically ship products 2-5 days and orders take 14-21 days for to arrive. 

What if I need to make a return?

There is a 30 day return/exchange policy. If 30 days pass, there will be no return option.

What happens if a customer has provided the wrong shipping information and package is not deliverable?

The customer is fully responsible to getting hold of their package by their local USPS office to retrieve it. If USPS determines it is not deliverable and customer doesn't claim their package on time, then USPS will send the package back to our warehouse. Customer has two choice at this point, place a second order and cover shipping cost or ask for a refund with a 15% restocking fee charge.

What if some of my items are missing?

Upon receiving your items, please check that you have all items. If something is missing contact us at: contact@catwearinc.com so that we can assist you with your order and deliver all of your items.