THE CAT WEAR INC. GUARANTEE
If you're not completely satisfied with your purchase, we will refund your money within 30 days of receiving purchase.
PLEASE NOTE: We are NOT responsible for packages that are marked delivered but not received by recipient. If your tracking number shows that our delivery carriers (USPS, UPS, FedEx) shows that it has been delivered and confirmed then it is the customers responsibility to contact the appropriate carrier to inquire about their package.
We can't open an investigation with the carrier due to the fact orders are addressed by the customers name and address and they must contact them directly for further information.
However, we will review each case on an individual basis to determine whether we can replace or reship the item again.
How much does shipping cost?
There is a $4.95 shipping cost for International customers applied in the near future.
Do You Ship Internationally?
Yes, our warehouses are located all over the world to provide the best and timely delivery we can! Depending on your location, shipping times and prices will vary.
How Long Will My Order Take to Arrive?
Please note, shipping times may take 8-14 business days since we are a small startup fulfilling from multiple locations for our customers, as well as fluctuating demand.
During Holiday Season: Shipping and Delivery Time will increase to 15-20 business days plus 7 day processing. Please give yourself plenty of time when placing orders during the holiday season.
We partner with vendors all over the world to bring you the best Cat Loving products, so shipping times will also vary depending on the product.
We appreciate your early support which helps us achieve more infrastructure and establish local warehouses to decrease shipping and delivery times! Thank you for supporting us now and believing in our mission to help bring awareness to our feline friends wellbeing and health right! You are added to our VIP list where you'll receive special access to deals and other awesome goodies!
When Will You Ship My Order?
We try our best to ship all orders within 24-48 hours of being placed Monday-Friday
We ship within 24-48 hours after purchase, Monday through Friday. Please allow for 14-21 days for product to arrive for US customers, other countries it varies between 2 to 4 weeks.
How Do I Track My Shipment?
Once orders are fulfilled and shipped out, we will send you an email with tracking number that will allow you to see when the product will arrive. We typically ship products 24-48 hours and orders take 14-21 days for to arrive.
I Have Received My Tracking Number, But There Is No Information.
Shipping information can take 24-48 hours to be processed by either USPS or UPS for US orders. All other countries may have slightly longer delays for the tracking information to update.
How/Where Do I Input My Promo Code?
You will be given the opportunity to enter your PROMO code during check-out, and after you've entered your billing and shipping information.
What If I Need To Make A Return?
There is a 30 day return/exchange policy. If 30 days pass, there will be no return option. Returns are the responsibility of the customer.
My Order Won't Go Through. What Should I Do?
If you are having trouble placing an order please feel free to contact us and we can assist you over the phone or email.
Our hours are Monday-Friday 9am-5pm EST
Simply email: firstname.lastname@example.org
I Need To Change Something In My Order. How Can I Do That?
Your order can be altered at any time prior to the shipment. Once the order is shipped, it is out of our control. If it is before shipment please email us at email@example.com or if you would like to add something to the order you will have to place a new order.
If I don't Want My Order Anymore, Can I Return It?
You have 14 days AFTER you have received your package to return it. Please note that you are responsible for shipping costs.
*Please include your order number and receipt inside your return package.*
21 Croftley Rd
Lutherville, MD 21093
How Long Does It Take To Process My Return?
Once we receive your order in our warehouse it will typically take between 2-3 business days from the time that we receive your package for your payment to be refunded back on your account (shorter if you paid with Paypal).
I Have Only Received Part Of My Order, Where Is The Rest Of It?
Our items tend to ship from different locations at different times (We are in the process of acquiring one location to ship all products in one package order!). While we do our absolute best to get you everything at the same time, sometimes there are delays and we can always double check your order to make sure we didn't experience an error with your order.
What Happens If A Customer Has Provided The Wrong Shipping Information And Package Is Not Deliverable?
The customer is fully responsible to getting hold of their package by their local USPS office to retrieve it. If USPS determines it is not deliverable and customer doesn't claim their package on time, then USPS will send the package back to our warehouse. Customer has two choice at this point, place a second order and cover shipping cost or ask for a refund with a 15% restocking fee charge.
What if some of my items are missing?
Upon receiving your items, please check that you have all items. If something is missing contact us at: firstname.lastname@example.org so that we can assist you with your order and deliver all of your items.
21 Croftley Rd
Lutherville, MD 21093
Phone: (240) 844-1187
Any Other Questions?
Please don't hesitate to reach out directly at email@example.com!
We're here to help you resolve any issues or answer any other questions. We want you to be happy and comfortable with placing your purchase!
Welcome to Our Family! We Are SO Happy To Serve You!